Refund Policy

Effective: October 30, 2026

This policy explains refunds for purchases made on Vernum. The seller for website purchases is NUVRELO LIMITED (company number 17546044; Suite 11353, 5 Brayford Square, London E1 0SG, United Kingdom), and the seller for in-app purchases is SÇ STUDIO (Seçil Nur Özbek, Istanbul, Türkiye).

1. No code: automatic coin refund
If the number you rented receives no verification code within the rental window, all coins you spent on that rental are refunded to your balance automatically. You do not need to ask. Coins are also refunded if you cancel a rental yourself before a code arrives (possible after the first 2 minutes of the rental).

2. Card purchases on the website
For coin packs bought by card on the website:
- Within 14 days of purchase, if you have not spent any coins from that pack, you can request a full money refund.
- Once you start spending coins from the pack, the digital service has begun with your consent and your right to cancel ends; spent coins are not refunded in money. This does not affect any mandatory rights you have under the consumer law of your country of residence.
- We give a full refund at any time for a duplicate charge, for coins that did not reach your account because of a technical error, or for an unauthorised payment.
- Approved refunds are paid back to the card you paid with, through Stripe; depending on your bank this usually takes 5–10 business days. The refunded pack's coins are removed from your balance.

3. In-app purchases (Google Play and App Store)
The seller for purchases made inside the Android or iPhone app is SÇ STUDIO; payment is collected by Google Play or Apple, and money refunds go through their refund processes:
- Google Play: play.google.com > Account > Order history > "Report a problem" (usually directly within 48 hours of purchase; after that, write to us).
- App Store: reportaproblem.apple.com
If something goes wrong, write to destek@vernum.app first; we will also help with your request to the store.

4. Weekly plans
You can cancel a weekly plan at any time; cancellation takes effect at the end of the current week and you are not charged for the next one. A week that has already started is generally not refunded, and that week's coins stay in your balance. If you contact us within 48 hours of a renewal and have not spent any of that week's coins, we will consider a refund.

5. What is not refunded
- Coins spent on rentals where the code arrived and the rental completed.
- Balances of accounts closed for breaching the Terms of Use.
- Any balance left when you delete your account (write to us before deleting and we will refund purchases that qualify above).
- Coins given as promotions, referral rewards or welcome bonuses.

6. How to request a refund
Email destek@vernum.app from your account's email address, or include your account ID, with the date and amount of the purchase. We reply within 3 business days.